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Vacature Customer Success Manager Amsterdam zuidoost (HBO/ HTS)

Voor het reageren op deze vacature vragen wij u eerst uw cv te plaatsen. Indien u dit heeft gedaan, kunt u inloggen om te reageren.Deze vacature wordt u aangeboden door Adecco - Nederland Beroep / functie Customer Success Manager Functieomschrijving Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.First point of customer contact for general inquiries like pricing, products, scheduling etc.Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.Reporting into a Customer Success Manager leader, you will drive Customer Success with our customers in cloud collaboration.You will be responsible for driving adoption of our solutions, and identifying growth opportunities to expand our footprint, while demonstrating the value and benefit of these results to your customer.Your strong messaging skills will enable you to secure and leverage alignment, our partners and stakeholders in a cross-functional environment.Executing against and reporting on Customer Success metrics, you are constantly looking to innovate and engage to accelerate results.Sharing best practices with your Customer Success peers and your colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to our vision and strategy.Your passion for Customer Success will drive relevance, awareness and the engagement of others to further augment your execution.What You’ll Do:Own the complete customer lifecycle of onboarding, adoption, expansion and renewal Strive to continually drive faster time to value and improve overall experience for our customers Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing compliance & health checks Identify opportunities for upselling and cross selling Cisco cloud collaboration products and services And many more! Functievereisten Who You Are:German and English language skills Minimum 5 years of experience in the technology industry Previous Customer Success (or strategic customer service) experience in SaaS based company Strategic thinker, account management, forward looking approach with strong commitment to customer successLaser focus on reducing churn, increasing usage of featuresStrong communication skills Strong attention to detail allowing for delivery of high quality end user experiences Proven team player and ability to orchestrate value in coordination with multiple stakeholders Willingness to learn, adapt and lead change within Cisco Comfortable working in a fast paced, dynamic environment to meet evolving business requirements Self starter Ability to articulate value messaging and influence adoption Education or equivalent experience: 4-year higher education degree What you can expect from us?An attractive salary of €3466,- gross per monthAn informal company culture in which you have all the possibilities to realize your ideas and further develop yourselfCollaborate in an international environment with enthusiastic and smart colleaguesBeautiful workplace in AmsterdamFor more information, please send an email together with your most recent CV to Provincie Noord-Holland Regio Amsterdam zuidoost Sector Administratie, boekhouding Functie Commercieel/ verkoop Aantal jaar ervaring 1-3 jaar Niveau HBO/ HTS Dienstverband Fulltime Arbeidsvoorwaarden 3466 per maandVoordelen plaatsen CV op
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