Vacature German Customer Support & Online Services Enschede (MBO/ MTS)
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Beroep / functie
German Customer Support & Online Services Functieomschrijving
What will be your job?As a representative, you will not just be handling phone calls, or writing e-mails. You will also be chatting with customers, developing online support content (e.g. FAQ’s), responding to customers reviews on big e-tailer websites like Amazon, handling defective products, exchanging them, or upgrading them.
Who are we looking for?
Are you interested in the newest ways of serving customers, e.g. via mobile chat and
web care?
Do you also feel that customers should be able to be self-supporting online via mobile
apps, instruction video’s, helpful FAQ’s etc. instead of being on the phone for hours?
Do you like working in a small international team with other native speakers and serving
customers from 14 different countries in Europe?
Have you got an interest in the newest Audio Video accessories, with connected mobile
apps and integrated Bluetooth technology?
Administration of the Knowledgebase and internal processes Functievereisten To join us, you must be:
Native German and fluent in English
The ability to switch to different communication styles depending on the channel you are
working for, e.g. chat, marketing texts, FAQ’s, e-mails, phone, web care
Located within travel distance of Enschede
Customer focused to achieve the best result for your customers and the business
Independent, able to manage your own workload and prioritize tasks
Affinity with slightly technical products, mobile apps, social media
Basic knowledge of HTML programming and other programming languages are an
advantage
To be able to commit to the job for at least one year
Flexible in working hours, depending on other colleagues holidays and the workload in
the department Provincie Overijssel Regio Enschede Sector Groothandel Functie Administratief Aantal jaar ervaring 1-3 jaar Niveau MBO/ MTS Dienstverband Fulltime Arbeidsvoorwaarden We offer:
An exciting opportunity to play a role within a small international team (+/- 10 colleagues)
that provides high quality services in Europe
An environment that has the philosophy to work hard but also play hard
An attractive salary plus benefits & training Bedrijfsprofiel The Customer Support Centre is very much more than just a call center. The department is part of the Marketing & Communications team and works very closely to the Product Management team. This cooperation gives the CSC department, and its team members, the opportunity to really make a difference for customers. It offers service to 14 countries in 6 different languages: English, German, French, Spanish, Italian, Dutch.Voordelen plaatsen CV op CVenVacaturebank.nl
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